They are all incompetent

[droege@snapmail.us]

Today SPC came to install my second DSL line.  I am getting a DSL line
from them because they can give me a static IP address.

The service guy came, opened up the box that I had installed to split the
phone line, removed the cover which contained the DSL filter for the
existing line, and installed his DSL filter inside my box.  The box was
now too full to again close the cover, so he replugged the local line in
so the phones would work, and left the DSL filter (which contains the line
to the Earthlink DSL modem) cover on the window sill and the box cover on
the nearby dehumidifier.  So now my Earthlink DSL line is broken.

It was the worst installation that I have ever had of anything.  The guy
hunched over the computer so I could not see what he was doing to set up
the DSL modem and was very tacitern so I could not get anything out of him
about the service.  The only documentation I got was the box that the
modem came in on which he scribbled a few ip addresses.

For this I paid a installation charge of $250.

Tom Droege